The Krisharth Care Policy

At Krisharth, every piece is crafted with precision and care. While our collections are exclusive and limited, your trust matters most. That’s why we ensure a clear and transparent Refund, Return & Replacement Policy.

Explore Policy Details

1. Order Cancellation

  • Orders can be cancelled within 1 hour (60 minutes) of placing the order.
  • No cancellation fee will be charged during this window.
  • After this timeframe, orders are processed and cannot be cancelled.

Place Order → 1 Hour → Locked/Processing

2. Replacement Policy

  • Replacements are available only in case of damage, defect, or wrong item delivered.
  • To be eligible, you must:
  • Contact us within 2 days of delivery.
  • Provide a mandatory unboxing video showing the condition of all items at the time of opening.

What Happens Next?

  • If product is in stock → We will collect the faulty item and dispatch a replacement
  • If product is out of stock → You may keep the delivered item, and we will issue a Krisharth Store Credit/Coupon of the product’s value for future purchases.

 📦 Damaged/Wrong Item → 🔄 Replacement / 🎁 Store Credit

3. Returns Policy

  • We do not accept returns for:
  • Size issues, color preferences, or change of mind.
  • Products that are used, washed, worn, or customized.

⚠️ Please read product descriptions carefully before purchasing.

4. Refunds & Store Credits

  • We do not provide cash refunds.
  • In rare cases (e.g., missing item from curated sets like Pooja Kit), we issue goodwill coupons ranging from 5% – 15% of order value.
  • If replacement is not possible due to product being out of stock, we issue a full-value coupon of the product price.

5. Important Notes

  • Customized or limited-edition items are non-returnable and non-refundable.
  • Products undergo strict quality checks before dispatch.
  • Unboxing video proof is mandatory for all replacement requests.
  • Claims without required proof will not be accepted.

FAQ

Q1: Can I cancel my order anytime?

A1: No, cancellation is possible only within 1 hour of placing the order.

Q2: What if my product arrives damaged?

A2: Share an unboxing video within 2 days of delivery, and we’ll arrange a replacement or issue store credit if the item is out of stock.

Q3: Why don’t you offer refunds?

A3: Our collections are limited and curated. To preserve exclusivity and fairness, we provide store credits or replacements instead of refunds.

Q4: Can I return a product because of size issues?

A4: No, we request all customers to read product descriptions carefully before purchase.

 

Q5: How can I contact support?

A5: Our team is here to assist you with any genuine concern — whether on WhatsApp or Email, expect a caring and prompt response. Go to the Contact Us page and write to us.

Your Trust Matters

These Terms & Conditions are designed to protect both you and Krisharth. By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Contact us